Easy Returns, Happy You
Not 100% satisfied? We offer a 14-day hassle-free return policy. Your satisfaction is our priority.
Our Return Promise
14-Day Window
Return or exchange within 14 days of delivery, no questions asked
Full Refund
Get 100% of your money back, including original shipping (if defective)
Free Exchanges
Want a different pattern or model? We'll exchange it for free
How to Return or Exchange
Start Online
Use our return form - available 24/7
Get Instructions
Receive return address and instructions via email
Ship Back
Pack it up and drop off at a post office
Get Refund
Refund processed within 5 business days of receipt
Pro Tip: Keep the original packaging if possible. It makes returns easier and helps protect your case during shipping!
Return Eligibility
Returnable Items
- Unused cases in original packaging
- Defective or damaged items (any condition)
- Wrong item shipped
- Cases that don't fit as expected
- Sale and clearance items
Not Returnable
- Items returned after 30 days
- Used items (unless defective)
- Custom or personalized orders
- Items without proof of purchase
Return FAQs
How long does a refund take?
Once we receive your return, we process your refund within 5 business days. It may take an additional 3-5 days to appear on your account, depending on your bank.
Do I have to pay for return shipping?
For defective items or our mistakes, we cover return shipping. For standard returns (change of mind), return shipping fees apply.
Can I exchange for a different pattern?
Absolutely! Exchanges are free. Just let us know which pattern you want and we'll ship it to you at no extra cost.
What if my case is defective?
We take quality seriously! Contact us immediately with photos and we'll send a replacement or full refund (including shipping) right away. Defects are covered even after the 30-day window.
Can I return a gift?
Yes! Gift recipients can return items for store credit or exchange. Just include the gift receipt or packing slip.
Ready to Start a Return?
Complete our online return form in just a few minutes!