Question 1

How do I track my order?

Accepted Answer

Good news - you don't need to dig through emails or log in to track your order! Our self-service tracking gives you instant access to real-time delivery updates.

Just enter your order number and email, and you'll see exactly where your case is. It's fast, easy, and available 24/7.

[[ACTION:track]]

Question 2

How long does shipping take?

Accepted Answer

We offer free shipping on orders over €50. Here are our delivery times:

• **Netherlands:** 2-3 business days
• **Belgium & Germany:** 3-4 business days
• **Other EU countries:** 4-7 business days

Once your order ships, you'll receive an email with tracking information. But why wait? With our instant self-service, you can check your shipment status anytime!

[[ACTION:track]]

Want to know more about shipping costs and options?

[[LINK:/shipping|View Shipping Information|See all delivery options, costs & policies]]

Question 3

What if my case arrives damaged?

Accepted Answer

We're sorry to hear that! Don't worry - we make resolving this super easy. Use our self-service issue reporter to upload photos of the damage, and we'll process your replacement immediately.

Our team reviews damage reports within hours, and most replacements ship the same day. No back-and-forth emails needed!

[[ACTION:issue]]

Question 4

How do I change or cancel my order?

Accepted Answer

Need to cancel? No problem! If your order hasn't shipped yet, you can cancel instantly using our self-service cancellation tool - no waiting for support.

If your order has already shipped, don't worry. You can return it using our easy 30-day return policy. Either way, we've got you covered!

[[ACTION:cancel]]

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major payment methods through Mollie, including:

• **iDEAL** - Most popular in the Netherlands
• **Credit/Debit Cards** - Visa, Mastercard, American Express
• **PayPal** - For secure payments worldwide
• **Apple Pay** - Fast checkout with Face ID
• **Bank Transfer** - Traditional bank payment

All payments are processed securely with SSL encryption. Your payment information is never stored on our servers.

Having payment issues? We're here to help!

[[LINK:/contact|Contact Support|We'll help resolve payment issues]]

Question 6

Do you offer payment plans or installments?

Accepted Answer

Currently, we don't offer payment plans or installments directly. However, if you use a credit card that offers installment options (like certain Mastercard or Visa cards), you may be able to set up a payment plan through your card provider.

Have questions about payment options?

[[LINK:/contact|Contact Us|Ask about payment options]]

Question 7

Can I modify my order after placing it?

Accepted Answer

Order modifications are only possible within 1 hour of purchase and depend on availability. Once production begins, modifications are not possible.

Need to cancel instead? Use our instant self-service cancellation:

[[ACTION:cancel]]

Need to change your order urgently? Contact us immediately!

[[LINK:/contact|Contact Support|Request order modification]]

Question 8

When will my payment be charged?

Accepted Answer

Your payment is charged immediately when you complete your order. You'll receive an email confirmation with your order details.

Need your invoice? Don't wait for the email - download it instantly using our self-service! Your PDF invoice includes all payment details and is perfect for expense reports or company reimbursement.

[[ACTION:invoice]]

Question 9

Do you accept international credit cards?

Accepted Answer

Yes! We accept credit and debit cards from all countries. Our payment processor (Mollie) supports international cards in multiple currencies, which are automatically converted to euros at the current exchange rate.

Having issues with your international card?

[[LINK:/contact|Contact Support|We'll help with payment issues]]

Question 10

Why was my payment declined?

Accepted Answer

Common reasons for declined payments:

• **Insufficient funds** - Check your account balance
• **Incorrect card details** - Double-check your card number, expiry date, and CVV
• **Expired card** - Ensure your card hasn't expired
• **Bank security block** - Your bank may have blocked the transaction for security

Try a different payment method or contact your bank to authorize the payment. If problems persist, we're here to help!

[[LINK:/contact|Contact Support|We'll help resolve payment issues]]

Question 11

How long does shipping take?

Accepted Answer

We offer free shipping on orders over €50. Here are our delivery times:

• **Netherlands:** 2-3 business days
• **Belgium & Germany:** 3-4 business days
• **Other EU countries:** 4-7 business days

Once your order ships, you'll receive an email with tracking information. But why wait? With our instant self-service, you can check your shipment status anytime!

[[ACTION:track]]

Want to know more about shipping costs and options?

[[LINK:/shipping|View Shipping Information|See all delivery options, costs & policies]]

Question 12

Do you ship internationally?

Accepted Answer

We currently ship to all EU countries:

• **Netherlands:** 2-3 business days
• **Belgium & Germany:** 3-4 business days
• **Other EU countries:** 4-7 business days

Customs fees may apply for non-EU countries. Track your shipment anytime with our self-service!

[[ACTION:track]]

[[LINK:/shipping|View Shipping Details|See all countries, delivery times & rates]]

Question 13

What are your shipping costs?

Accepted Answer

Great news - **FREE shipping** on all orders over €50!

For orders under the free shipping threshold, we offer affordable rates for:
• Standard shipping within the Netherlands
• EU-wide delivery
• Express shipping options

Check our shipping page for current rates and delivery estimates.

[[LINK:/shipping|View Shipping Rates|See all delivery options & current pricing]]

Question 14

Do you offer express shipping?

Accepted Answer

Yes! Express shipping is available for faster delivery:

• **Netherlands:** 1-2 business days
• **Other EU countries:** 2-3 business days

Express shipping must be selected at checkout and is available for all in-stock items. See our shipping page for current express rates.

[[LINK:/shipping|View Express Rates|See all shipping options & pricing]]

Question 15

Can I change my delivery address after ordering?

Accepted Answer

Address changes are only possible before your order ships. Once shipped, we cannot redirect packages, but you can arrange redelivery through the courier.

Need to update your address urgently?

[[LINK:/contact|Contact Support|Request address change immediately]]

Question 16

What happens if I'm not home for delivery?

Accepted Answer

The courier will leave a delivery notice with instructions for redelivery or pickup. Most couriers make 2-3 delivery attempts and hold packages at local pickup points for 7-10 days.

Check your tracking for redelivery options:

[[ACTION:track]]

Question 17

Do you ship to PO boxes?

Accepted Answer

Unfortunately, we cannot ship to PO boxes as our courier services require a physical street address for delivery. Please provide a home, work, or alternate address where someone can receive the package.

[[LINK:/shipping|View Shipping Information|See all delivery options & requirements]]

Question 18

What couriers do you use?

Accepted Answer

We partner with PostNL for Netherlands deliveries and DPD for other EU countries. Both offer reliable tracking and have extensive pickup point networks.

You'll receive tracking information via email once your order ships, or track it anytime here:

[[ACTION:track]]

Question 19

Can I pick up my order in person?

Accepted Answer

We currently don't offer in-store pickup as we operate as an online-only business. All orders are shipped from our fulfillment center. However, our fast shipping means you'll receive your order within 2-3 business days in the Netherlands.

[[LINK:/shipping|View Shipping Options|See delivery times for your location]]

Question 20

How do I file a claim for lost packages?

Accepted Answer

If your tracking shows delivered but you haven't received your package, first check with neighbors and any household members. If still missing after 48 hours, we'll help you file a claim.

First, check your tracking status:

[[ACTION:track]]

Still can't find it? Report the issue:

[[ACTION:issue]]

[[LINK:/contact|Contact Support|We'll investigate with the courier]]

Question 21

What is your return policy?

Accepted Answer

We offer a **30-day money-back guarantee**. Here's what you need to know:

• Return within 30 days for a full refund
• Case must be in original condition
• Keep all packaging for easy returns
• Free return shipping in the Netherlands

Returns are super easy with DripCase! Our self-service return system guides you through every step - just enter your order details and you're done in under a minute.

[[ACTION:return]]

Want to read our full return policy?

[[LINK:/returns|View Return Policy|Complete details on returns, exchanges & refunds]]

Question 22

Can I exchange my case for a different pattern?

Accepted Answer

Yes! Within 30 days of purchase, you can exchange your case for any pattern or model. Our self-service makes exchanges super easy - no need to wait for support!

Return shipping is free for exchanges within the Netherlands.

[[ACTION:return]]

[[LINK:/returns|View Exchange Policy|Full details on our exchange process]]

Question 23

How do I start a return?

Accepted Answer

Starting a return is incredibly easy with DripCase! Our self-service return system gets you set up in under a minute - no waiting for email responses or support callbacks.

Just enter your order details, select the items you want to return, and you'll instantly receive your return instructions and address. It's that simple!

[[ACTION:return]]

Question 24

Who pays for return shipping?

Accepted Answer

Return shipping costs depend on the reason for return:

• **FREE** - Exchanges and quality issues (Netherlands)
• **Standard returns** - A small fee deducted from your refund
• **EU returns** - Slightly higher fee for international shipping

See our returns page for current return shipping rates and full policy details.

[[LINK:/returns|View Return Policy|See return shipping costs & options]]

Question 25

How long does it take to receive my refund?

Accepted Answer

Refunds are processed within 2-3 business days of receiving your returned item. The amount will appear in your original payment method within 5-10 business days depending on your bank.

Want to check on your return status? Use our self-service to see exactly where things stand - tracking your return is just as easy as tracking your shipment!

[[ACTION:status]]

Question 26

Can I return a case if I opened the packaging?

Accepted Answer

Yes, you can return an opened case as long as it's in unused, resalable condition with all original packaging and protective films intact. The case must not show any signs of use, scratches, or installation attempts.

Ready to start your return?

[[ACTION:return]]

[[LINK:/returns|View Return Policy|See full return requirements]]

Question 27

What if I received the wrong item?

Accepted Answer

We sincerely apologize for this mix-up! Let's fix it right away. Use our self-service issue reporter to snap a quick photo of what you received - that's all we need to get your correct case shipped.

We'll send your replacement via express shipping at no cost and provide a prepaid return label for the incorrect item. Most issues are resolved within hours!

[[ACTION:issue]]

Question 28

Do you offer exchanges for different phone models?

Accepted Answer

Yes! We offer free exchanges for different phone models within 30 days of delivery. Simply request an exchange through our returns page, and we'll send the new case before you return the original. Note that pattern availability may vary by model.

Start your exchange now:

[[ACTION:return]]

[[LINK:/returns|View Exchange Policy|Full details on model exchanges]]

Question 29

Can I return a sale item?

Accepted Answer

Yes, sale items can be returned within 30 days following our standard return policy. However, the refund will be for the sale price you paid, not the original price. All sale items must be returned in original, unused condition.

Start your return:

[[ACTION:return]]

[[LINK:/returns|View Return Policy|See full return policy details]]

Question 30

What is your return policy for international orders?

Accepted Answer

International (non-EU) customers can return items within 30 days, but are responsible for return shipping costs and any customs fees. We recommend using tracked shipping for returns. Once received, refunds are processed within 2-3 business days.

Start your return:

[[ACTION:return]]

Have questions about international returns?

[[LINK:/contact|Contact Support|Get help with international returns]]

Question 31

What materials are DripCase iPhone cases made from?

Accepted Answer

DripCase uses premium materials for maximum protection:

• **Hard Shell:** Premium polycarbonate for impact resistance
• **Inner Layer:** Flexible TPU for shock absorption
• **Finish:** UV-printed designs that won't fade or peel
• **MagSafe:** Built-in magnets for wireless charging

All cases feature raised bezels to protect your screen and camera from scratches. The slim profile adds minimal bulk while providing military-grade protection.

Question 32

Are DripCase cases MagSafe compatible?

Accepted Answer

Yes! All DripCase cases feature built-in MagSafe magnets, allowing you to charge wirelessly and use MagSafe accessories without removing your case.

Question 33

Do you offer screen protectors?

Accepted Answer

Yes! You can add a premium tempered glass screen protector to any order for just €5. It's applied at our facility before shipping to ensure perfect alignment.

Question 34

Which iPhone models do you support?

Accepted Answer

We support iPhone 12, 13, 14, 15, and 16 series, including Pro, Pro Max, Plus, and Mini models. Use our model selector to find cases specifically designed for your iPhone.

Question 35

How do I clean my DripCase?

Accepted Answer

Clean your case with a soft, slightly damp cloth. For stubborn marks, use a mild soap solution. Avoid harsh chemicals, alcohol-based cleaners, and abrasive materials that could damage the pattern.

Question 36

Do the patterns fade or peel over time?

Accepted Answer

No. Our patterns are printed using advanced UV printing technology that bonds directly to the case material. This ensures the design won't fade, peel, or scratch off with regular use.

Question 37

Will my case fit with a screen protector?

Accepted Answer

Yes! All DripCase cases are designed to work with most screen protectors. The raised bezels provide extra space for tempered glass protectors. However, some ultra-thick or edge-to-edge protectors may create a small gap at the edges.

Question 38

Are your cases compatible with wireless CarPlay?

Accepted Answer

Absolutely! Our cases don't interfere with any wireless signals, including wireless CarPlay, Bluetooth, Wi-Fi, or cellular reception. The slim design and material composition ensure optimal signal transmission for all wireless features.

Question 39

How thick are your cases?

Accepted Answer

Our cases are approximately 1.5mm thick, providing excellent protection while maintaining a slim profile. The raised bezels add an extra 1mm of protection around the screen and camera. Total case thickness including bezels is about 2.5mm - slim enough to fit in most pockets.

Question 40

Do you offer camera lens protectors?

Accepted Answer

Our cases feature raised bezels around the camera module that provide excellent protection when the phone is placed face-up or face-down. We don't currently offer separate lens protectors, but our design keeps your camera lenses safe from scratches and impacts.

Question 41

Are the cases eco-friendly?

Accepted Answer

We're committed to sustainability. Our cases are made from recyclable polycarbonate and TPU materials. We use minimal packaging made from recycled materials, and our UV printing process uses eco-friendly inks with no harmful VOCs. We're continuously working to improve our environmental footprint.

Question 42

Can I use my case underwater?

Accepted Answer

Our cases are not waterproof and are not designed for underwater use. While they provide excellent drop protection and can handle splashes, we don't recommend submerging your iPhone in water. For water sports or beach activities, consider using a dedicated waterproof case.

Question 43

How do I clean my DripCase?

Accepted Answer

Clean your case with a soft, slightly damp cloth. For stubborn marks, use a mild soap solution. Avoid harsh chemicals, alcohol-based cleaners, and abrasive materials that could damage the pattern.

Question 44

How protective are DripCase cases?

Accepted Answer

All DripCase cases provide military-grade drop protection (MIL-STD-810G), with shock-absorbing corners and raised bezels. They protect against drops up to 2 meters while maintaining a slim profile.

Question 45

How long will my case last?

Accepted Answer

With proper care, a DripCase typically lasts 2-3 years of daily use. The UV-printed patterns are extremely durable and won't fade. The polycarbonate material may show minor wear over time, but the protective qualities remain intact throughout its lifetime.

Question 46

What should I do if my case cracks?

Accepted Answer

If your case cracks within the first 30 days due to a manufacturing defect, contact us for a free replacement. For cracks due to impact or normal wear after 30 days, we offer a 30% discount on a replacement case. Quality issues are always covered by our warranty.

Report a cracked case:

[[ACTION:issue]]

[[LINK:/contact|Contact Support|Get warranty replacement]]

Question 47

Do you offer a warranty?

Accepted Answer

Yes! All DripCase products come with a 30-day quality guarantee against manufacturing defects. This covers material flaws, printing defects, or structural issues. Normal wear and tear, accidental damage, or drops are not covered. Extended warranty options may be available at checkout.

Have a warranty claim? Report it here:

[[ACTION:issue]]

[[LINK:/returns|View Warranty Policy|Full warranty details & coverage]]

Question 48

Can I use alcohol wipes to clean my case?

Accepted Answer

We don't recommend alcohol-based cleaners as they can damage the pattern over time and cause discoloration. Instead, use a soft, slightly damp cloth with mild soap if needed. Avoid harsh chemicals, bleach, or abrasive cleaners that could affect the UV-printed design.

Question 49

Will the case yellow over time?

Accepted Answer

Our premium polycarbonate material is UV-stabilized to resist yellowing. With normal indoor use, your case should maintain its original color for years. However, extended exposure to direct sunlight or high heat may cause slight yellowing over time, which is common with all clear or light-colored cases.

Question 50

How do I prevent scratches on my case?

Accepted Answer

To minimize scratches, avoid placing your phone face-down on rough surfaces, keep it separate from keys and coins in pockets or bags, and clean off dirt particles before wiping. While our cases are scratch-resistant, they're not scratch-proof, and normal wear will occur with daily use.

Question 51

Are the cases wireless charging compatible?

Accepted Answer

Absolutely! All DripCase cases are designed to work seamlessly with wireless charging, including Qi chargers and MagSafe. No need to remove your case to charge.

Question 52

Can I get a custom pattern?

Accepted Answer

Currently, we don't offer custom patterns, but we add new designs regularly based on customer feedback. Follow us on social media or subscribe to our newsletter to be the first to know about new patterns!

Have a pattern idea you'd love to see?

[[LINK:/contact|Share Your Ideas|We love hearing from our customers!]]

Question 53

How do I create an account?

Accepted Answer

Click 'Sign In / Register' in the top navigation, then select 'Create Account.' Enter your email, create a password, and provide your name. You'll receive a confirmation email to verify your account. Creating an account allows you to track orders, save addresses, and earn loyalty points.

Question 54

How do I reset my password?

Accepted Answer

Click 'Sign In,' then select 'Forgot Password?' Enter your email address and we'll send you a password reset link. The link expires after 1 hour for security. If you don't receive the email, check your spam folder.

Still having issues?

[[LINK:/contact|Contact Support|Get help with your account]]

Question 55

Can I use my account across devices?

Accepted Answer

Yes! Your DripCase account can be accessed from any device (phone, tablet, computer) by signing in with your email and password. Your cart, wishlist, orders, and loyalty points sync automatically across all devices.

Question 56

How do I update my email preferences?

Accepted Answer

Log into your account, go to Settings > Email Preferences, and customize which emails you'd like to receive. You can opt in/out of marketing emails, product recommendations, price alerts, and cart reminders. Order confirmations and shipping updates cannot be disabled.

Question 57

Do you have a loyalty program?

Accepted Answer

Yes! Our DripPoints loyalty program gives you 1 point for every €1 spent. Earn bonus points for creating an account (100 points), writing reviews (50 points), and referring friends (200 points). Redeem points for discounts: 100 points = €1 off.

Question 58

How do I delete my account and data?

Accepted Answer

To request account deletion, visit Privacy Settings > Delete Account or contact our support team. Per GDPR regulations, we'll delete your personal data within 30 days, except for order history required for tax and warranty purposes (retained for 7 years). You'll receive confirmation via email.

Need help with account deletion?

[[LINK:/contact|Contact Support|Request account deletion]]

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